Exchange & Returns

Do you accept returns or exchanges?

We carefully craft and package each item with love and care. Customized items are created especially for you and your pup. Since these are uniquely finished to your custom option selections, we ask that you contact us no less than 14 days from your receipt if you have any issues.

We stand by our products. If you have any issues, please contact us and we will work with you to make it right! Please note that customized orders with embellishments are non refundable.

Local pickup is not available at this time however, we do offer free shipping on orders of $150+ within the Greater Toronto Area with speedy delivery of 1-2 days via Canada Post once your order ships!